Shipping policy
Thank you for shopping with Karel Hermanus Ronitz. As a professional supplier of premium frozen food goods, our company adheres to rigorous cold chain logistics standards for every customer order. We dedicate ourselves to accurate order processing, specialized low-temperature protective packaging and reliable delivery services, ensuring all frozen products arrive fresh and undamaged within a reasonable shipping period.
1. Order Processing Procedures
After successful order confirmation, all frozen product orders will go through internal verification, quality checks and professional cold storage packaging within 1-3 business days, excluding weekends and national public holidays. During peak shopping seasons and promotional campaigns with massive order inflows, standard processing schedules may be prolonged. Customers will receive formal notifications if any notable shipping delays occur.
2. Shipping Fees and Delivery Estimation
Shipping costs for all frozen merchandise are calculated individually based on order volume, weight and delivery location. All exact logistics fees will be clearly displayed on the checkout page before payment completion, ensuring full transparency of all logistics-related expenses.
Estimated delivery times: Standard Shipping: 7-14 business days
All published delivery durations are non-binding estimates. Actual parcel arrival speed may be affected by courier service disruptions, customs clearance progress, adverse weather conditions, global logistical bottlenecks and holiday arrangements of destination regions.
3. Shipment Confirmation and Tracking Access
Once your frozen goods order completes cold-chain packaging and officially departs our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking details.
Tracking data and real-time logistics updates will generally be activated and accessible for customer inquiry within 24-48 hours after the shipment is picked up and registered by the logistics carrier.
4. Delivery Address Responsibility Statement
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout. Karel Hermanus Ronitz will not assume responsibility for misdelivered, lost or returned parcels caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne solely by the buyer.
5. Lost and Damaged Shipment Solutions
If your frozen goods parcel is confirmed lost during cross-border transit, please contact our support team within 7 days of the expected delivery date to initiate a logistics investigation. For orders received with damaged packaging, thawed products or quality defects, please submit a support ticket with clear photos of damaged items and packaging within 48 hours after delivery. Our team will assess the issue and provide effective resolutions in a timely manner.
6. Frozen Product Storage Liability Rules
Every frozen product is equipped with exclusive low-temperature storage and handling guidelines to maintain optimal freshness and quality. All frozen items must be stored and handled in strict accordance with official instructions after receipt. Karel Hermanus Ronitz is not liable for product spoilage, deterioration or damage resulting from improper customer storage, temperature control errors or incorrect manual operation.
7. International Shipping and Customs Terms
Cross-border cold-chain shipments may incur import duties, customs taxes and additional clearance fees based on local policies of destination countries. All such extra charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
8. Official Contact Information
If you have any questions or concerns regarding this Shipping Policy and your order logistics status, please reach out to our professional customer service team via the official details below:
Trade Name: Karel Hermanus Ronitz
Phone Number: +31 6 82045624
Email: info@karelsglacier.shop
Physical Address: Amstelveenseweg 760, 1081 JK Amsterdam, Netherlands